RETURN AND REFUND POLICY

What is the 30 Day Replacement Guarantee?

Jewelamo.com provides comprehensive 30 days no objectionable money back replacement guarantee on all the products sold from the website. This includes replace the product or exchange the product without any hassles. You can always call our customer care at +91 8652097777 OR Email us at sales@jewelamo.com

How do I get a defective item replaced?
Or
What if the product does not fit me?

All the products sold at Jewelamo.com are supplied with 30 days money back guarantee provided that they are returned in good condition with actual invoice and other details like certificates if any. You can call our customer care at +91 8652097777 or email us at sales@jewelamo.com to inform your issues of fitting, damages or defects within 30 days from the date of delivery, and we will either refund your money or send a replacement product to you.

Jewelamo.com will not process the product return or replacement,

under this 30 Day replacement guarantee, if:

  • Product that exhibits physical damage to the product
  • Product that has been washed
  • Product not in its original condition
  • Product that is returned without sealed pack and accessories included with the product at the time of delivery.
How do I cancel an order on Jewelamo.com?

You can cancel the order within 2-3 days of you placing the order and we will refund the entire amount. You can call our customer care at +91 8652097777 OR Email us at sales@jewelamo.com but as per the norm, order should be cancelled before shipping the same.

What is the procedure to return a product to Jewelamo.com?

You can call our customer service at +91 8652097777 or email us at sales@jewelamo.com. Our CSR (Customer Service Representative) will help you with the process.

Follow the instructions listed below;

Please include the original product, certificates, and any additional material sent with the initial product shipment and ensure that the packet is properly sealed.
Once the packet is ready, you can call us our customer care representative to place a request to arrange a pick of product.
Once we receive the product, our QC team shall check the product and shall process the refund or replacement or exchange of product.

Once the goods collected from the client they will be intimated that goods have been collected and refund will be processed, provided the item is in its original form.... NOTE- Refund will be given once the item is received back to office and checked if same condition.