Delivery Information

At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (receipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:

Ration Card ( should be issued in the name of the Member / recipient );

Drivers License;

Permanent Account Number (PAN) card;

Voters Identification card; or

Passport.

Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.

In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed.

The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the "Change Shipping Address" button next to the shipping address and change the address. This "Change Shipping Address" icon will be active only till the order status changes to "Shipped".Once the order status changes "To Shipped" the "Change Shipping Address", link becomes inactive.

All shipping charges and other local charges shall be borne by the Company. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to Jewel Amo.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non delivery of the product.

Gifting

To collect the physical product, the recipient will have to provide any one of the following government approved photo identification proof:

Ration Card ( should be issued in the name of the Member / recipient

Drivers License;

Permanent Account Number (PAN) card;

Voters Identification card; or

Aadhar Card

As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he / she can request Jewel Amo.com to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.

Insurance

Only transit insurance shall be provided by Jewel Amo.com and it shall be valid only upto the time of acceptance of delivery.

Certificate

Diamonds

All Loose Diamonds (both investment and retail) and diamonds that are set in Jewellery will be accompanied by individual certificates. The certificate will be issued by an independent third party certifying authority and the details of the certificate will be mentioned at the time of purchase.

Jewellery / Mounts

The diamonds in the Jewellery / Mounts will not be individually certified unless expressly mentioned at the point of placing the order. The entire Jewellery will be certified either by an independent third party certifying authority or by Jewel Amo.com depending on the value of the Jewellery.

Usage of Promo Code issued by the Company

Jewel Amo.com has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.

Jewel Amo.com can at any time ask the Member for the proof of having received the promo code.

Promo codes can be used only on specific orders as deemed fit by Jewel Amo.com.

Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions are at the discretion of Jewel Amo.com.

Promo codes cannot be clubbed with any other special offer on the site, unless expressly otherwise stated.

For offline payment mode the promo code will be accepted only within the date of expiry of the promo code.

Mother’s Day Cashback Offer 2018

20% CASHBACK ON ALL PREPAID JEWELLERY ORDERS. Max. cashback Rs.5,000

Cashback is applicable on all prepaid Jewellery orders

Offer dates: 7th May 2018 to 13th May 2018

The cashback shall be in the form of Jewel Amo vouchers, which shall be shared with the customer by 22nd June 2018

Vouchers:

The coupon can be redeemed for the next purchase of all Diamond jewellery & Solitaire jewellery products on the website –www.Jewel Amo.com and at all Jewel Amo stores and shall be valid until 30th September 2018

The coupon code is applicable on the total merchandise value including GST and applicable taxes

The coupon code will not be applicable on Gold Jewellery, Platinum Jewellery, Gold Coins & Gift Cards

The coupon code can be combined with the existing discounts on the website, except coupon based discounts. Combining coupon codes is not allowed

The coupon code can be used in one transaction within the date of expiry

The validity of the coupon shall not be extended and new coupon codes shall not be provided against the unused / expired coupons

The coupon code can be used for purchasing diamond jewellery with a Indian shipping address

The value of the coupon utilized shall not be refunded in case of returns, however in case of exchange, such value shall be adjusted in the new transaction

The coupon code is not redeemable for cash or credit nor can be exchanged for a Gift Voucher

The coupon code shall be valid as long as the original order is valid. In case of cancellation of the original order, the coupon code shall be deactivated. In case an item is cancelled within an order, the coupon code value will also be adjusted accordingly if required

In the event the beneficiary /Know Your Customer (KYC) details are found to be incorrect / insufficient, Jewel Amo.com retains the right to cancel the coupon code issued

Jewel Amo.com shall not be liable and responsible, in any manner whatsoever, if the coupon code is misused, used without permission or for any unauthorized and/or fraudulent purchase/s made using the coupon code

By placing an order, the customer accepts all terms and conditions specified on Jewel Amo.com

In case of any query pertaining to use of coupon code, please email us at contactus@Jewel Amo.com or Call Toll Free @ 1800-102-0103

Jewel Amo.com reserves the right to amend the terms & conditions at its discretion without prior

All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

Gift cards

Gift Card(s) can be redeemed ONLY on Jewel Amo Website and Jewel Amo Mobile Site

Gift Card(s) can be redeemed on the purchase of any jewellery products on Jewel Amo.com

On the payment page, Click on the tab "Gift Card" and enter your 16 digit Gift Card number and pin for redemption

Only one Gift Card can be used to make a payment in a single transaction. Gift Card(s) can be combined with any other payment type on Jewel Amo.com except on EMI.

Gift card(s) can also be redeemed partially, as many times as a user wishes to, till its balance is consumed or it expires.

Gift cards are valid for a period of one year from the date of issuance to the recipient.

Gift cards cannot be used to purchase another Gift Card.

Payment mode will be Net Banking, Credit/Debit Card and cash only.

Gift Card(s) once bought online, shall be considered as sold and cannot be Cancelled, Exchanged or Refunded.

If lost or misused, the Gift Card(s) cannot be replaced. Gift cards are void if resold, and cannot be exchanged for credit(s) or cash and cannot be re-validated once past expiry date.

In addition to these Terms and Conditions, Jewel Amo’s Gift Card(s) and their use on our website are also subject to Jewel Amo's general Terms of Use & Jewel Amo’s decision will be final in case of any dispute.

Jewel Amo may change (add to, delete, or amend) these terms from time to time. Unless stated otherwise, the changes will apply to any new Jewel Amo gift card. Any gift cards that you purchase are for personal, non-commercial use and enjoyment only. The same may be shared with family and friends, but may not be advertised, sold or used as promotional items by the purchaser or anyone else without Jewel Amo’s prior written consent.

All disputes, with respect to the products and services offered in this connection, are subject to Chennai jurisdiction.

Guaranteed Delivery by Dhanteras - 2017

We promise a refund of Rs.1000 if we don't deliver your order on time.

Please call the toll-free no.1800-102-0103 to claim your Rs.1000 off.


If you place an order on 10th October 2017 This guarantee is aapplicable only on prepaid Ready to Ship orders placed by 10th October 2017. Not valid on deliveries to Kerala, Uttar Pradesh, Dadra & Nagar Haveli, Lakshadweep, West bengal States. Certain pin-codes that are not mentioned in this exclusion may not be covered under this guarantee, remember to check the delivery date specified on the website before you place your order.

If you place an order on 11th October 2017 This guarantee is aapplicable only on prepaid Ready to Ship orders placed by 11th October 2017. Not valid on deliveries to Kerala, Uttar Pradesh, Dadra & Nagar Haveli, Lakshadweep, West Bengal & North Eastern States. Certain pin-codes within these specified areas may not be covered under this guarantee, remember to check the delivery date specified on the website before you place your order.


If you place an order on 12th October 2017 This guarantee is aapplicable only on prepaid Ready to Ship orders placed by 12th October 2017. Not valid on deliveries to Kerala, Uttar Pradesh, Daman & Diu, Dadra & Nagar Haveli, Lakshadweep, Uttrakhand, J&K, Bihar, West Bengal & North Eastern States. Certain pin-codes within these specified areas may not be covered under this guarantee, remember to check the delivery date specified on the website before you place your order.


If you place an order on 13th October 2017 This guarantee is applicable only on prepaid Ready to Ship orders placed by 13th October 2017. Valid only on deliveries to Delhi & NCR, Rajasthan, Chandigarh, Punjab, Gujarat, Maharashtra, Goa, Telangana, Andhra Pradesh, Karnataka, Tamil Nadu, Pondicherry. Certain pin-codes within these specified areas may not be covered under this guarantee, remember to check the delivery date specified on the website before you place your order.


If you place an order on 14th October 2017 This guarantee is applicable only on prepaid Ready to Ship orders placed by 14th October 2017. Valid only on deliveries to Delhi & NCR, Mumbai, Thane, Navi Mumbai, Pune, Hyderabad, Bangalore, Chennai. Certain pin-codes within these specified areas may not be covered under this guarantee, remember to check the delivery date specified on the website before you place your order.

Conflict Free Diamond Policy

Jewel Amo.com recognizes the great harm caused by conflict diamond mining / trading. Jewel Amo.com will not purchase, sell, contact subscribers, customers or suppliers who purchase or trade in diamonds which were used to fund conflict or traded in any way in violation of any United Nations resolution or the Kimberly Process.

HDFC Debit Card and Credit Card

5x/10x* Reward points on Diamond and Gemstone Jewellery purchases (Minimum purchase value for Diamond and Gemstone Jewellery should be greater or Equal to Rs 40000) made from Jewel Amo website, App & Retail Stores using HDFC Bank Credit Cards.The 5X Reward Point program will be valid only on Regular Transactions. *The 10x redemption offer is exclusively for Diners Club Credit Cards. This Offer is not applicable on Gold Coins, Loose Diamond, Gold Jewellery, Gift cards.

5% CashBack (Max cashback Rs 3000 per order) on Diamond and Gemstone Jewellery purchases made from Jewel Amo website, App & Stores using HDFC Bank Debit Cards. Minimum purchase value for Diamond and Gemstone Jewellery should be greater or Equal to Rs 40000. This Offer is not applicable on Gold Coins, Loose Diamond, Gold Jewellery, Gift cards.

This Offer is a joint marketing promotion of HDFC Bank Limited and Jewel Amo Limited.

This Offer is valid on all retail HDFC Bank Debit/Credit Cards held by individuals. This offer is not valid on Corporate & Commercial Debit/Credit Cards.

Offer valid only on Retail cards where reward points feature is available.

Promotion Period : 1st Sept 2017 to 31st March, 2018 (both days inclusive)

Cashback/Reward points will be credited to the customer’s Debit/credit card account within 90 days after of the transaction month provided the customer’s relevant HDFC Bank Debit/Credit Card Account is active and non-delinquent. Returned transactions, disputed or unauthorized/fraudulent transactions will not be considered for this offer.

All queries with regards to the reward points will be valid/open for escalation only upto 60 days from the date of the CashBack/Reward points is credited into the customer's account

All queries with regards to CashBack/ Reward points credit are required to be escalated with HDFC Bank directly and Jewel Amo shall not be responsible and liable for any such claim relating to this Offer raised by any HDFC Bank Credit Cardholder.

General Terms and Conditions of HDFC Bank Debit/Credit Cards are applicable and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement. The terms of this offer shall be in addition to and not in derogation of the terms contained in the Card members Agreement

Product warranty will be regulated by the terms and conditions mentioned on the Warranty Card of respective products.

This Offer shall be subject to all applicable laws, rules and regulations which are in existence and which may be promulgated anytime by any statutory authority.

Any dispute relating to this Offer shall be subject to exclusive jurisdiction of Mumbai Courts

Either party reserves the right to terminate this offer by giving a 30 days prior notice in writing to the other party in the event the offer is not launched by concerned party for reasons beyond the reasonable control of the concerned party.

EMI- Terms & Conditions

EMI at 0% interest rate is a limited period offer.

Offer available for jewellery purchases made online on Jewel Amo by customers residing at Mumbai, Bangalore, Delhi, Chennai, Hyderabad, Pune, Kolkata and Ahemdabad.

EMI is available on jewellery worth Rs. 15,000 to Rs. 1,50,000. For Jewellery with value Rs. 1000 to Rs. 15,000 customers can avail Buy Now Pay Later option.

Processing fee of 4% will be charged by FastBanking to avail the loan. Please note Jewel Amo does not charge any processing or convenience fee for the purpose of facilitating the loan facility from its customers.

This loan facility is being offered by FastBanking to the customers and Jewel Amo has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to offering of the facility, which is decided at the sole discretion of FastBanking.

The customer shall be assessed by FastBanking on eligibility and other parameters and approved loans shall be disbursed by FastBanking to Jewel Amo. In case of returns, Jewel Amo shall refund the Customer upto the extent of installment paid to FastBanking and the balance, directly to FastBanking.

The loan facility being offered by FastBanking to the customers is governed by the respective terms and conditions of FastBanking and the customer is advised to approach the FastBanking in case of any complaint, dispute or enquiry about an EMI transaction.

Jewel Amo does not charge the customer any processing or convenience fee for the purpose of facilitating the loan facility for its customers.

All disputes in connection with the loan shall be between the Customer and FastBanking. Jewel Amo shall not be held liable for any dispute arising out of or in connection with such loan facility being offered FastBanking.